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Using Eva

How Eva handles client messages and reminders

Updated May 25, 2026

Client texting is the hidden time sink that eats an owner's evenings. Eva owns it: she sends the right message at the right moment, every time, so you are not glued to your phone between cleans.

Confirmations and reminders

Eva confirms each booking and sends a reminder before the visit. A client who gets a friendly reminder rarely forgets, which quietly cuts no-shows and last-minute cancellations without you lifting a finger.

On-my-way and completion texts

On the day, Eva can send an on-my-way text so the client knows you are coming, and a completion note when the clean is done. These small touches are what make a small business feel polished and reliable.

Review requests, automatically

Right after a great clean, while the client is delighted, Eva asks for a review with a direct link. Reviews are the cheapest marketing you have, and Eva turns asking from a thing you forget into a system that runs itself. See how Eva gets you reviews.

She answers the routine questions

Many client messages are routine: what time, can we move it, is it confirmed. Eva handles those for you and only brings you in when a message genuinely needs your judgment.

More on client messaging, and if texts are drowning you, read how to stop drowning in client texts.

More in Using Eva

How Eva handles your scheduling and dispatch

How Eva builds your calendar, assigns the right cleaner, repeats recurring visits, and reshuffles the day when someone calls out.

How Eva invoices and gets you paid

Eva turns each finished job into an invoice, sends it, takes online payment, and chases what is late, so getting paid stops being a chore.

How Eva helps you manage your cleaners

Each cleaner sees their day, gets the right checklist, clocks in, and adds photos, so quality stays consistent as your team grows.

Using Eva in English and Spanish

Eva is fully bilingual. Here is how she works in English and Spanish for you, your cleaners, and your clients.

How online booking works

Eva gives you a booking page that turns visitors into confirmed jobs around the clock, and drops each one straight into your schedule.

How Eva handles quotes and estimates

Eva drafts your quotes from a booking form, tracks where each one stands, and chases the ones that go quiet, so fewer leads slip away.

Your client list (CRM) in Eva

Eva keeps a full picture of every client: visit history, lifetime value, preferences, and the next move, so you always know who matters most.

Automations: set the rules, Eva runs them

Turn your repeated 'when this happens, do that' rules into automatic workflows Eva runs for you, so the routine handles itself.

How Eva gets you more reviews

Eva asks for reviews at the right moment, drafts your replies, and puts your best ones on a public page that wins the next client.

Reports and your weekly recap

Eva turns your day to day into clear numbers, revenue, top clients, workload, and trends, with a recap emailed to you every week.

Still need help?

Email hello@followeva.com and a real person will help, or browse the help center.