Questions, answered honestly.
Everything cleaning business owners ask before signing up. If you do not find your answer here, talk to Eva directly after you start your free trial.
What Eva is
What is Eva?
Eva is an AI general manager built specifically for cleaning business owners. She handles the day-to-day work that keeps you stuck at your desk: scheduling, invoicing, chasing late payments, coordinating cleaners, and following up with clients. You talk to her in plain language and she takes care of the rest.
What is cleaning business management software?
Cleaning business management software is built to run the full operations of a residential cleaning company, not just one piece of it. With Eva, smart scheduling lets you create and update jobs in seconds from a clear calendar, and your clients and cleaners are notified automatically the moment anything changes. Built-in invoicing sends a professional bill the moment a job is done, and clients can pay by card online through Stripe, so you stop chasing checks and lose the end-of-week billing pile. Automated communications handle appointment confirmations, reminders before each visit, post-clean follow-ups, and review requests, without you writing a single message by hand. And an online booking page lets new clients request a service at any hour and land straight into your schedule. Eva handles the daily admin so you spend less time running the business and more time growing it.
Who is Eva for?
Eva is built for residential cleaning business owners managing 1 to 15 cleaners and 40 to 150 clients. If you are juggling WhatsApp, Google Calendar, and spreadsheets right now and feeling like the business cannot grow because everything runs through you, Eva was made for you.
Is Eva just another scheduling app?
No. Scheduling apps give you a calendar and let you do the work. Eva does the work. She books jobs, sends invoices after each clean, follows up on unpaid bills, dispatches your cleaners with the right instructions, and gives you a morning briefing on what needs your attention. She acts, not just assists.
How is Eva different from Jobber, ZenMaid, or Housecall Pro?
Jobber, ZenMaid, and Housecall Pro are well-built tools for organizing your business, but they still require you to operate them. Eva acts without being asked. She sends the invoice once the job is done, chases the client who has not paid, reminds the cleaner about the entry code and the right products, and flags what actually needs your eyes. She is built only for cleaning businesses, not plumbers or landscapers, which means every feature fits your actual workflow. And she is fully bilingual in a way the big platforms still are not.
How is Eva different from just using ChatGPT or another AI tool?
ChatGPT is a conversation tool. It can draft a text for you, but it cannot log into your scheduling software, send the invoice, or follow up with your client tomorrow. Eva is connected to your actual business: she reads your schedule, knows your clients by name, acts on your calendar, and takes care of the follow-up. A general AI gives you a draft. Eva does the job.
What Eva does every day
What does Eva actually handle?
Eva covers the full operational layer of your cleaning business: scheduling new and recurring jobs, dispatching cleaners with job details and instructions, sending invoices automatically after each clean, following up on late payments, confirming and rescheduling with clients, sending review requests after completed jobs, and delivering a morning briefing so you always know where things stand.
Does Eva send messages and invoices on her own, or does she just draft them for me?
Eva acts. Once you set your preferences, she sends, not just drafts. You can choose how much autonomy she has: start in Co-pilot mode where she proposes and you approve, then switch to Autopilot once you trust her. You are always in control of the rules she follows.
Does Eva handle recurring cleaning jobs automatically?
Yes. Weekly, biweekly, or monthly recurring jobs are set up once and run on their own from there. Eva schedules every future visit, assigns the right cleaner, sends the client a reminder before each one, and invoices automatically when the job is done. You never re-book a recurring client by hand. If a cleaner is unavailable or a client needs to skip a visit, Eva flags it and helps you adjust without rebuilding the schedule.
Can new clients book me online?
Yes. Eva gives you a branded online booking page where new clients pick a service and request a time. Eva captures the details, confirms with the client, and drops the job into your schedule, so there is no back-and-forth texting just to lock a time. Share the link anywhere: your website, your Google profile, or your Instagram bio.
Does Eva send appointment reminders to clients?
Yes. Eva sends booking confirmations and reminders before each visit so clients are home and ready, which cuts down on lockouts and last-minute cancellations. After a good clean she sends a thank-you and a review request. It all goes out automatically, in English or Spanish, without you lifting a finger.
Can my clients pay me online by card?
Yes. Eva sends a professional invoice after each clean with a pay-by-card link, so clients can settle up in a tap instead of leaving a check on the counter. Payments run through Stripe and the money lands in your account. If a client still forgets, Eva sends the follow-up for you.
Do my clients have to download anything?
No. Your clients get a simple web page to reschedule, pay, and see their history. Nothing to install, no account to create. They click the link Eva sends them and they are done.
Does Eva speak Spanish?
Yes. Eva is fully bilingual in English and Spanish. She communicates with your Spanish-speaking clients in Spanish and your English-speaking clients in English, whichever they prefer. You can work with her in either language too.
Will Eva help my business look more professional to clients?
Yes, and it is usually one of the first things owners notice. Your clients receive clean booking confirmations, professional invoices, on-time reminders, and a simple link to reschedule or pay online. Everything comes from a consistent touchpoint, not a personal phone number at 11 PM. Many Eva owners find their referral rate picks up once clients start experiencing a business that feels organized and reliable.
Can Eva coordinate my cleaners?
Yes. Eva sends each cleaner their daily schedule, the client address, entry instructions, what to bring, and any special notes. When a cleaner calls in sick, Eva flags it and helps you cover. Your team stops texting you 47 times a day because Eva handles the coordination.
Can I build custom checklists for my cleaners to follow on every job?
Yes. You build a checklist once, attach it to a service type or a specific client, and Eva sends the right one to each cleaner before every visit. Cleaners check off each item on their phone as they go. You can require photos for any step you want documented, and the completed checklist stays with the visit record so you always have proof of what was done.
Does Eva track when my cleaners clock in and out?
Yes. Cleaners clock in when they arrive at a job and clock out when they leave, from the Eva app on their phone. You see the exact times in real time on your dashboard, so you always know who has started, who is still on a job, and who is done for the day. The time data is there when you calculate payroll.
Does Eva have a mobile app?
Yes. Eva works on your phone, no laptop required. You check your morning briefing, ask her questions, and see the money, all from your phone. Your cleaners have their own lightweight app to clock in, follow job checklists, and upload before and after photos.
Does Eva work for Airbnb and short-term rental turnovers?
Yes. Many Eva owners run short-term rental turnovers alongside their regular residential clients. Eva handles each turnover the same as any other job: assign the right cleaner, send the checklist and property entry notes, track clock-in and clock-out, and invoice automatically on completion. You can store access codes, specific instructions, and requirements for each property so the cleaner always arrives with everything they need.
Does Eva answer phone calls?
Not yet. Eva handles text-based communication: SMS reminders, invoice messages, booking confirmations, and client replies. If phone answering matters to your workflow, you can pair Eva with a separate answering service. Voice support is on our roadmap.
Does Eva work for commercial cleaning businesses?
Eva is built for residential cleaning: house cleaning, recurring maid service, and Airbnb turnovers. She can handle scheduling and invoicing for small commercial contracts too, but her AI suggestions and workflows are designed around the residential model. If your whole business is commercial janitorial, you will still find Eva useful, but she is not purpose-built for that.
Pricing and commitment
How much does Eva cost?
Plans start at $29 a month, less than a tank of gas a week. Pro is $79 a month for teams of up to 5. Business is $149 a month for teams of up to 15. Yearly billing saves you 20%. You can compare every plan on the pricing page.
Is Eva cheaper than hiring an office manager or part-time admin?
Significantly. A part-time office manager costs $1,500 to $3,000 a month in the US. Eva handles most of what they would do, for less than $30 a month on the Starter plan, available 24 hours a day, without sick days or turnover.
Is there a free trial?
Yes. 14 days of full Pro access, no credit card required. Nothing is charged during your trial, and nothing auto-bills when it ends.
Is the trial really free? No catch?
Completely free, no catch. You sign up, you get 14 days of full access, and we never ask for a card until you decide to stay. Nothing auto-charges when the trial ends. No hidden fees, no invoice that shows up because you forgot to cancel. If you want to keep going, you pick a plan. If you do not, your account closes and nothing is billed. That is the whole deal.
What happens when the trial ends?
You choose a plan to keep going. If you do nothing, your account pauses and your data stays safe. You can pick up where you left off whenever you are ready.
How does billing work?
Monthly or yearly, in US dollars, by card. Yearly billing saves you 20%. You can view and manage your billing from your account at any time.
Are there extra fees on payments or per-message charges?
No hidden charges from Eva. Client card payments go through Stripe, which charges the standard 2.9% + $0.30 per transaction (a fee the whole industry pays). SMS reminders and client messages are included in your monthly plan, with no per-message cost. No credits, no surprise per-use fees.
Am I locked into a contract?
Never. Eva runs month to month. Cancel directly from your account settings whenever you want, no calls required, no cancellation fee.
Can I cancel at any time?
Yes, at any moment. Cancel from your account settings, no phone call needed and no cancellation fee. Your data stays safe after you cancel, so you can come back whenever you are ready.
Is there a money-back guarantee?
Yes. Every paid plan comes with a 30-day money-back guarantee on top of the free trial. If Eva does not work for your business in the first 30 days after you pay, email us and we refund 100%. No forms, no questions.
What if Eva is not the right fit?
The free trial costs nothing and requires no card. If you decide to pay and then change your mind within 30 days, we refund everything. After that, you can cancel at any time with no penalty. We would rather you leave happy than stay unhappy.
Getting started and switching tools
Do I need to be tech-savvy to use Eva?
Not at all. If you can read a text message and tap a button, you can use Eva. There is no training, no manual, and no learning curve. You talk to her in plain language and she handles the rest.
How long does setup take?
Most owners are running in under an hour. You bring your client list, Eva lays out the week, and you start from a real business, not an empty screen.
Can I bring my existing client list?
Yes. Eva imports your clients and your schedule from whatever format you have: Excel, Google Sheets, ZenMaid, or Jobber. On the Pro and Business plans, the migration is free and done for you. You do not type anything manually.
I do not have time to enter all my clients manually. Is that a problem?
Not a problem. On Pro and Business plans, Eva's team handles the full import for you. Send your client list in any format you have: a spreadsheet, a ZenMaid export, a Jobber export, or a basic CSV. We clean it up and load everything into your account. You never type a single client name.
My client data is spread across WhatsApp, texts, and a Google Sheet. Can Eva still work with that?
Yes. That is exactly how most Eva owners were managing things before they switched. Gather what you have: a rough spreadsheet, a list of names and phone numbers, any export you can pull. If the data exists somewhere, we can work with it. You do not need a perfectly organized file to get started.
I'm already using another management tool. Is it hard to migrate to Eva?
Eva imports your data from most management tools. Your clients, schedule, and notes come over cleanly. Setup typically takes less than a day. You will quickly notice that Eva handles tasks you were doing yourself.
Do my cleaners need training to use the app?
No. The cleaner app is designed for people who check their phone between jobs. Clock in, see the checklist, add photos, clock out. No onboarding required.
Does Eva connect to QuickBooks or my accounting software?
Eva handles invoicing and payments inside the app, so most owners stop needing a separate accounting tool for day-to-day billing. If you use QuickBooks, you can export your financial data from Eva to keep your books in sync. A direct integration is on the roadmap.
Is Eva available outside the US?
Eva is built for the US market: pricing is in US dollars, payment processing runs on US Stripe, and her bilingual support covers English and Spanish. If you run a cleaning business in Canada or another English-speaking market, the core features work, but the billing and payment setup is optimized for the US.
Security and your data
Is my business data safe?
Yes. Your data is encrypted and stored on secure, daily-backed-up servers. It is never shared with third parties, and only you and the people you authorize can access your account.
What happens to my data if I leave Eva?
Your data stays in your account and is exportable at any time. If you decide to leave, you export your full client list, visit history, invoices, and notes from your account settings. You are never locked in because of data. Everything you put into Eva is yours to take.
Who owns my client list?
You do, always. Your client data belongs to your business. If you ever leave Eva, you can export everything. We never claim ownership of your data.
Does Eva share my client data with anyone?
No. Your client list and business data are only accessed by Eva to run your account. We never share your data with third parties, advertisers, or other companies. That is the whole of our data relationship with you.
Does Eva use my business data to train its AI?
No. Your client list, schedules, messages, and business data are never used to train AI models, by Eva or by any third party. Everything you put into Eva belongs to your business. We use your data only to run Eva for you.
What if Eva makes a mistake or acts on something I did not approve?
Every action Eva takes is logged and most can be reversed. In Co-pilot mode, Eva proposes and you approve before anything goes out, so nothing reaches your clients without your OK. In Autopilot mode, Eva acts based on the rules you set. If you ever need to undo something, your action log shows exactly what happened and our support team helps you fix it fast.
Is my payment information secure?
Yes. Card payments run through Stripe, which meets the highest PCI security standards in the industry. Eva never stores your card details or your clients' card details on our servers. Everything is handled by Stripe's certified payment infrastructure.
Support
What kind of support do I get?
Email support is included on every plan, with a response within 24 hours. Pro plans include two onboarding calls and access to the Eva Community, a private group of cleaning business owners. Business plans get priority support with a 4-hour response time and quarterly check-ins.
What happens if something goes wrong?
Eva flags anything unusual so you are never surprised. If you get stuck, our support team is one message away. We are a small team that genuinely cares about your business succeeding.
Is there a community or group I can join?
Yes. The Eva Community is a private group for cleaning business owners using Eva. Members share what is working, ask questions, and get early access to new features. It is included in the Pro and Business plans.
Comparing Eva to another tool?
See the questions cleaning owners ask specifically when choosing between Eva and Jobber, ZenMaid, Housecall Pro, and others. Read the comparison FAQ or visit the compare page for side-by-side breakdowns.
Try Eva free for 14 days.
No credit card. Full Pro access. See what a week feels like with a manager.